Refund policy

Thank you for shopping with Zelorica.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Gift cards
• Clearance or final sale items
• Intimate or hygiene-related products
• Perishable goods

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include:

• Order number
• Description of the issue
• Clear photos of the item and packaging

We will review your claim and provide a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection.

Approved refunds will be processed to your original payment method within 5-10 business days.

Original shipping fees are generally non-refundable unless the error was caused by us.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrectly shipped.

Contact

For return requests, contact:

Email: [support@yourstore.com]